Support

For anyone at every level

We take pride in the easy accessibility of our tools, usable also by those without technical skills. Exactly because technology works for you the system is accessible to anybody. At any level.

You will find the most frequently asked questions here or log in at MySupport for the latest information, instructions and help. This learning environment has been specifically developed to improve your video analysis skills.

Browse our toolkit and benefit from your application. We got your back!

Download MyVA

MyVA Remote

MyVA

How do I start?
Read more! 

MyTP

How do I start?
Read more!

Updates and tutorials

Explore all the features of MyTP and MyVideoAnalyser

We have an answer

Do you have a question?

Please note that MyVideoAnalyser is only compatible with MacOS devices.

Access to MyVA is obtained via a license code. This code has been sent to you or your organisation by email.

In order to install MyVideoAnalyser:
1. Download the application from the download link
2. Open the DMG file by double clicking on the iconĀ 
3. Drag the MyVideoAnalyser icon (on the left) to the Applications folder (on the right)
4. Wait for the copy to finish
5. You can now start MyVideoAnalyser from the Applications folderĀ 

To add the MyVideoAnalyser to your dock:
1. Go to your Applications folder
2. Locate the MyVideoAnalyser application
3. Drag the file to your dock and drop

Any MacOS device can be used to run MyVideoAnalyser. We advise to choose for a M1 or higher.

MyVideoAnalyser supports version MacOS 12, Monterey released in 2021 or higher.

For the connection we advise you to make use of USB 3.1 in order to maintain the same speed of transferring (video)data.

MyVA Remote and MyVA Watch apps can be found in your App Store

Both apps can be downloaded for free.

You can try MyVA Remote for free or choose a monthly or yearly subscription. This subscription is an in-app purchase via your AppleID. 

If you would like to purchase a MyVA Remote license on behalf of your organisation, please contact us.

Please apply for an (demo) account at our sales department via this contact form or contact the local representative.

Access to MyVA is granted through a license. We charge an annual fee which is the same worldwide. All MyVA features can be used with every license. MyVideoAnalyser has only one level so that everyone can get the utmost out of MyVA. 

For more information please contact our sales department via this contact form or contact the local representative.

Apply for a free trial or account via this contact form. The MyTP app can be downloaded for free at the App Store or Google Play.

We charge an annual fee for the use of MyTP; prices are the same worldwide. 

Prices are based on:

  1. the modules you choose: MyTP Exchange and/or MyTP Analyser;
  2. the number of user;
  3. the amount of storage you need.

There are 2 modules in MyTP:

MyTP application has its general features and specific modules, i.e. Exchange and Analyser. 

Check the overview of the features of MyTP here.  

Please apply for an (demo) account at our sales department via this contact form or contact the local representative.

There are 2 modules in MyTP Platform, i.e. Exchange and Analyser. The MyTP application has general features and you choose either one model or both specific models. Check the list of features of MyTP. 

Please apply for an (demo) account at our sales department via this contact form or contact the local representative.

A list of features of MyVideoAnalyser can be found here.

All updates, latest downloads, and instructions can be found on the online learning platform MySupport.